HKC Shipping ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our marine services.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, company name, and job title when you submit contact forms, quote requests, or job applications.
- Service-related information: Vessel details, port locations, service requirements, and operational data necessary to provide marine services.
- Technical information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
- Communications: Records of correspondence when you contact our operations center or customer service team.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our marine services
- Process quote requests, service orders, and disbursement accounts
- Communicate with you regarding vessel operations, invoices, and service updates
- Respond to inquiries and provide customer support
- Send newsletters and industry updates (with your consent)
- Comply with legal obligations and port authority requirements
- Protect against fraud and ensure the security of our operations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Port authorities, customs, and government agencies as required for vessel clearance and regulatory compliance
- Service providers who assist our operations (IT hosting, payment processing, logistics partners) under confidentiality agreements
- Legal authorities when required by law, court order, or to protect our rights and safety
- Business successors in the event of a merger, acquisition, or asset sale
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including maritime record-keeping requirements), resolve disputes, and enforce our agreements. Vessel operation records are typically retained for seven years in accordance with industry practice.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted communications, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at privacy@hkcshipping.com.
7. Cookies
Our website uses essential cookies for functionality and may use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
8. International Transfers
As a marine services provider serving international clients, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services and website are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact:
HKC Shipping — Data Protection
15 Canal Street, Suez, Egypt
Email: privacy@hkcshipping.com
Phone: +20 3 1234 5678